ABCC Case Books:

	Exploring Best Practices in the Hospitality Industry in Asia
	Case Authors: Judy Siguaw, Wee Beng Geok
	Publisher: Asian Business Case Centre, Nanyang Technological University
	ISBN: 9789810809584
	Format: pbk, 144 pages
	Copyright: 2008
	Organisations operating in today's hyper-competitive environment are striving to develop sustainable competitive advantages. One view suggests that companies may create a sustainable advantage via inimitable, non-substitutable, rare, and valuable resources and capabilities. A related view proposes that knowledge development and deployment is the source of a truly sustainable competitive advantage. Yet, no one skill or capability ensures that a competitive advantage is sustained over the long term. Instead, organisations must routinely, and without hesitation, demolish and reconstruct their core competencies to retain leadership positions within their industries. These concepts of singular resources and knowledge development and deployment are inexorably linked to the constant creation and execution of new best practices. The adoption and implementation of best practices offer a number of competitive advantages. Prior research has noted that when best practices are utilised throughout the organisation, these practices are indicative of a common performance mindset. "When performance mindsets are widely shared, they translate established company values into practices by means of commonly understood guidelines on how to recognize and solve problems - which, in turn, guide the organisation in making decisions when faced with many possibilities". However, the unique characteristics of services industries - intangibility, heterogeneity, perishability, and inseparability - generate greater challenges for service firms seeking to implement innovative ideas. These traits and the complexity of the relationships among owners, management companies, brands, and other key associates combine to make the selection and implementation of best practices far more difficult than in most other businesses. Consequently, service industries, especially the hospitality industry, have traditionally been viewed as slow to develop and adopt inventive concepts. Yet, the very traits and convoluted relationships which make the hotel industry so challenging mean that the adoption and adaptation of best practices are even more critical to the long-term performance and viability of these lodging companies. The study at hand was undertaken to surface best practices in the hospitality industry in Asia and celebrate those industry leaders who are willing to share their practices. It is hoped that the study will make a modest contribution in helping the industry reach a higher level of professionalism through the process of benchmarking.

	Hospitality Industry in Asia – Selected Case Studies
	Editor: Wee Beng Geok Case Authors: Wee Beng Geok, Judy Siguaw, Jennie Chua, Russell A. Smith, Leong Choon Chiang, Xia Yang, Priscilla S. Rogers, Gunter Dufey, Nigel Goodwin, Ivy Buche, Elizabeth O'Neil, D. G. Allampalli, Seow Jia Min, Shirley Tan
	Publisher: Asian Business Case Centre, Nanyang Technological University
	ISBN: 9789810589103
	Format: pbk, 158 pages
	Copyright: 2007
	Asia is currently the region in the world with the highest growth potential for tourism. While this is welcome news for its hospitality industry, the growth prospects come with new challenges. Among these is the industry’s collective ability to attract, train, develop and retain the talent for the many fast-growing hospitality firms and operations in the region. The challenge for educators and trainers is not only to facilitate the development of analytical skills and knowledge among new entrants and current managers in the industry. In the dynamic and diverse environments that characterize the Asian hospitality industry today, the challenge is also to develop future talents that would be in the vanguard of new innovative hospitality practices in Asia. The case study as a pedagogical tool that bridges the gap between knowledge and contexts, engages students in a learning journey that helps them think more deeply about creating the next layer of innovations for their organisations. The case studies in this collection are based on actual situations faced by practising managers in the hospitality industry in Asia. While each case focuses on some specific issues in management, the cases are anchored in the contexts in which these problems and challenges arose and as such, reflect the complex and multi-dimensional reality faced by practising managers.

	亚洲管理案例集:亚洲酒店管理案例精选
	主编：黄明玉 翻译：钟尚博、吴倩如、卢嘉慧
	出版机构： 新加坡南洋理工大学亚洲企业案例研究中心
	格式：pbk, 156页
	国际标准书号： 9789810815455
	版权： 2008
	潜力无穷的亚洲旅游业成长迅速令人鼓舞，但酒店业的增长也带来新的挑战。其中最重要的是旅游业是否能吸引、培养和留住人才继续发展。 旅游业教育工作者和培训人员所面临的挑战，不仅是协助新进学员及管理人员建立、发展知识和分析的技能；更重要的是，培育能够在酒店业提供创新点子的先锋。毕竟，亚洲酒店业所面对的外在环境，不但多元化而且不断出现新挑战。教学案例除了让学生体验管理人的当时所面对的问题之外，也帮助学员们运用知识、了解所处的特定环境，更深一层地去思考如何在企业中创造价值。 《亚洲酒店管理案例精选》里面所汇集的案例全部都根据酒店业管理人所面对的真实个案。虽然每个案例的聚焦点都是具体的管理难题，但是案例也真实地呈现问题的背景，反映出问题的复杂性和多个层面。而这就是今天管理人所要面对的挑战。

	Government Linked Companies and other Organisations in Singapore
	Editor: Wee Beng Geok Case Authors: D.G. Allampalli, Chung Sang Pok, Joan Henderson, Andrew Inkpen, Shirley Koh, Robert Lian, Low Buen Sin, Elizabeth O'neil, Neo Boon Siong, Hesan A. Quazi, Toh Thian Ser, Wee Beng Geok & Yim-Yeo Tien Hua
	Publisher: Asian Business Case Centre, Nanyang Technological University
	ISBN: 9789810514693
	Format: pbk, 123 pages
	Copyright: 2004
	There are 9 cases on management practices in Singapore, focusing on government-linked companies, public organisations and a union-based cooperative.

	亚洲管理案例集：新加坡的政联公司与机构
	主编：黄明玉 翻译：钟尚博、吴倩如、陈天
	出版机构： 新加坡南洋理工大学亚洲企业案例研究中心
	格式：pbk, 123页
	国际标准书号： 9810514700
	版权： 2004
	这是拟议中《亚洲企业管理案例》系列的第一本。本书提供现代管理学一些发人深省的视野，这包括组织流程、流程再造、品管、商业策略、人事管理等等。 这里所收录的九个案例，讨论的是新加坡企业机构的管理经验。其中五个涉及一种独特的组织形式，即新加坡的政联公司，另有三个是新加坡的民事机构，以工会为基础的合作社则是最后一个探讨的案例。

Other Featured Books:

	Corporate Governance of Listed Companies in Singapore
	Authors: Tan Lay Hong, Tan Chong Huat & Long Hsueh Ching
	Publisher: Sweet & Maxwell Asia	Format: pbk, 345 pages
	ISBN: 9789810514709	Copyright: 2006
	Corporate governance has developed rapidly in Singapore over the last decade. This development is largely due to the number of foreign listings on the Singapore Stock Exchange in line with Singapore's steady rise in stature as a reputable financial centre in the region as well as the ancillary developments and corporate scandals in the USA, notable Enron, Worldcom and the much-debated Sarbanes-Oxley Act which was the legislative response to these corporate failings. Against this backdrop, this book offers fresh perspectives and serves as a useful guide on the corporate governance of listed companies in Singapore.
	Business Communication: Asian Perspectives, Global Focus
	Authors: Irene F. H. Wong, Michael D. Connor & Ulrike M. Murfett
	Publisher: Pearson Prentice Hall	Format: pbk, 363 pages
	ISBN: 9812449388	Copyright: 2006
	This book takes a fresh look at the issues and processes of business communication, from Asian perspectives, focusing on the fundamental principles of communication as they apply in business globally. In addition to stressing the importance of understanding the context and parties to communication, the book addresses such issues as how tone can affect business and working relationships, and how careful attention to communication dynamics is vital to successful teamwork. It also includes four case studies set in three Asian countries – Singapore, Malaysia and India, presenting opportunities to observe and apply communication principles in realistic business scenarios.
	Corporate Governance in East Asia: The Road Ahead
	Authors: K. W. Ching, Tan Joo Seng & R.G. Chi Ching
	Publisher: Pearson Prentice Hall	Format: pbk, 410 pages
	ISBN: 9810676786	Copyright: 2006
	Corporate Governance in East Asia: The Road Ahead presents a quick and concise introduction to corporate governance. It Introduces the cultural perspective of corporate governance, and explains why this is critical to a deeper understanding of corporate governance in East Asia. It covers the issue of ownership structures, describes briefly the major theories in corporate governance research, and highlights perspectives and emerging issues in corporate governance.
	Human Resource Strategies, Design and Development
	Authors: Chan Teng Heng & Fang Yong Qing
	Publisher: McGraw-Hill Education (Asia)	Format: pbk, 174 pages
	ISBN: 0071252959	Copyright: 2006
	This book is written for business undergraduates and human resource practitioners so that they can design and deploy the corporate vision and mission into actionable strategic human resource plans and activities. It is based on the experiences of over five years of experimentation and teaching of business undergraduates and practitioners in Strategic Human Resources.
	Organisational Behaviour and Management: Concepts, Cases, and Experiential Learning
	Authors: Josephine C. Lang & Fang Yong Qing
	Publisher: McGraw-Hill Education (Asia)	Format: pbk, 174 pages
	ISBN: 0071256229	Copyright: 2006
	This book presents a collection of stimulating learning materials designed to bring to life various key concepts in organization behavior and in management. These materials give students ample opportunity to think critically when applying theories to real life situations and allow them to experience for themselves the complexities inherent in managing organizations. In addition, some of the role-plays in this book also contain special contexts that instill courage in decision-making.
	Performance Development and Training with Asian Perspectives
	Author: A. Ahad M. Osman-Gani
	Publisher: McGraw-Hill Education (Asia)	Format: pbk, 473 pages
	ISBN: 0071253408	Copyright: 2006
	Performance Development of employees through effective learning, training & development (T&D) interventions constitute one of the most significant Human Resource Development (HRD) strategies in improving individual and organizational performance for sustaining competitive advantage in today's dynamic business environment.
	The Art of Human Resource Consulting
	Author: Chan Teng Heng
	Publisher: McGraw-Hill Education (Asia)	Format: pbk, 150 pages
	ISBN: 0071252940	Copyright: 2006
	This book is an introduction to the art of HR consulting and is basic enough for undergraduates to understand but is dealt within enough depth that even practitioners will find it useful as a reference to good HR consulting.
	Workplace Training & Learning: Cases From Cross-cultural Perspectives
	Editors: Ronald L. Jacobs & A. Ahad M. Osman-Gani
	Publisher: Pearson Prentice Hall	Format: pbk, 183 pages
	ISBN: 9810675577	Copyright: 2005
	There are 18 case studies representing a variety of situations and approaches to training and learning in the work setting. The cases present companies operating in the following seven countries across Asia, Europe and America: USA. UK, Netherlands, India, Taiwan and Singapore.
	Compensation and Benefits Practices in Selected Asian Countries
	Author: Hesan Ahmed Quazi
	Publisher: McGraw-Hill Education (Asia)	Format: pbk, 132 pages
	ISBN: 0071241639	Copyright: 2004
	Unless an organization understands and achieves the primary compensation goals of attracting, motivating and retaining the right kinds of employees, it will have very little chance of succeeding and competing in the ever-changing and challenging global environment. Therefore, a course on Compensation and Benefits is considered essential for any Human Resource Management (HRM) program to impart the neccessary knowledge and skills to the students so that they are able to design and manage compensation packages to achieve the above mentioned goals for the organizations they will be working for.
	Rethinking Marketing: Sustainable Market-ing Enterprise in Asia
	Authors: Philip Kotler, Hermawan Kartajaya, Hooi Den Huan & Sandra Liu
	Publisher: Pearson Prentice Hall	Format: pbk, 206 pages
	ISBN: 0130465445	Copyright: 2003
	This book offers a fresh perspective on understanding how successful business strategies are crafted. It provides insights into the challenges and opportunities present in a changing Asian business environment.
	Sun Zi Art of War: An Illustrated Translation with Asian Perspectives and Insights
	Author: Wee Chow Hou
	Publisher: Pearson Prentice Hall	Format: pbk, 438 pages
	ISBN: 013100137X	Copyright: 2003
	The aim of this book is to let the reader gain a deeper understanding and appreciation of Sun Zi's Art of War, and inspire him to apply the principles in numerous areas, including the realm of business.
	Emerging Issues in Organizational Behaviour: An Asian Perspective
	Authors: Tan Joo Seng & Chi-Ching Rosario Guzman
	Publisher: McGraw-Hill Education (Asia)	Format: pbk, 98 pages
	ISBN: 0071226664	Copyright: 2002
	Globalization will remain a contentious issue for some time to come as the globalization debate rages on.
	Strategic Negotiation Across Cultures
	Authors: Tan Joo Seng & Lim Ngah Kiing, Elizabeth
	Publisher: McGraw-Hill Education (Asia)	Format: pbk, 125 pages
	ISBN: 0071226672	Copyright: 2002
	Cross-cultural negotiation is a reality in today's business climate that embraces globalization. Technology may help to mitigate some of the barriers of negotiation. But at the end of the day, everything still boils down to affairs concerning humans: cultural awareness and human connections.