Exploring Best Practices in the Hospitality Industry in Asia

General Management
Implementing Six Sigma	The Westin Bund Center, Shanghai, People's Republic of China
Changing from Rules-Based to Family-Like Service Culture	Tanjung Rhu Resort, Langkawi, Malaysia
Key Drivers Action Planning	InterContinental Hotels Group, Asia Pacific
I-Series Tool Kits	InterContinental Hotels Group, Asia Pacific
Quality and Continuous Improvement Scorecard	Crowne Plaza Mutiara Kuala Lumpur, Malaysia

Human Resource Management
The Sheraton Hanoi Hotel Helmet	Sheraton Hanoi Hotel, Vietnam
Regional Theme Day at Staff Cafeteria	Radisson Hotel Delhi, India*
Enabling Home Ownership as an Employee Benefit	Grand Hyatt Shanghai, People's Republic of China
Family Programmes for Employees (three practices)	Radisson GRT Hotel, Chennai, India*

Training & Development
The Raffles Difference™ - An Experiential Training Module for Newcomers	Raffles The Plaza (Renamed Fairmont Singapore)*
The Training Matrix - A Systematic Approach to Training	Hilton Kuala Lumpur, Malaysia
IQ Programme	Holiday Inn Resort Phuket, Thailand
The Cross-Departmental Experiential Programme	Park Hyatt Tokyo, Japan
Managers' Day Out	Radisson GRT Hotel, Chennai, India *
Alliance Programme with Local Hospitality Institute	Crowne Plaza Shanghai, People's Republic of China

Operations
The VIP Recognition Programme	Shangri-La Hotel, Singapore*
'Ready to Travel' or 'Ready To Wear'	Park Hyatt Tokyo, Japan
Combining Engineering, Housekeeping & Reception	Express by Holiday Inn Causeway Bay, Hong Kong
Non-Inventory Rooms	Park Hyatt Tokyo, Japan
A Cross-Cultural Experience for Budget Travellers	Fuji-Hakone Guest House, Sengokuhara, Japan *
Building Crisis Management Capability	Bayview Hotel Melaka, Malaysia*

Corporate Social Responsibility
Clean Team Outreach Project	Holiday Inn Clark, Angeles City, Philippines
Social and Community Development Programmes	Heritance Kandalama, Dambulla, Sri Lanka*
Promoting a Spirit of Volunteerism	InterContinental Hotels Seoul, South Korea
Soup Kitchen Project	Soaltee Crowne Plaza, Kathmandu, Nepal
The Honesty Award	Radisson Hotel Delhi, India*

Environmental Issues
The 7R Principle in Waste Management	Heritance Kandalama, Dambulla, Sri Lanka*
Keeping a Tropical Hill Forest Ecosystem Detergent-Free	Bellevue - The Penang Hill Hotel, Malaysia*
Using Biological Product Mix	Hyatt Regency Hua Hin, Thailand
Environmental Management System	Evason Phuket & Six Senses Spa, Thailand*
Creating a Biotope for Fireflies	Kinzan, Arima, Japan*

F&B Management
A Specially Equipped Room Service Lift to Improve the Quality of Room Service Orders	Hilton Singapore*
Saving on Food Costs While Retaining Food Quality	Grand Hyatt Seoul, South Korea
Improving Food Safety and Hygiene (two practices)	Radisson Hotel Delhi, India*
Guests as Cooks in the Hotel Restaurant	Hotel The Grand Regency, Rajkot, India*

Information Technology
The Electronic Tablet Guest Book	Raffles The Plaza (Renamed Fairmont Singapore)*
The Intelligent Key Card	Hotel Phoenix, Singapore

Others
Innovative Bathroom Design	Express by Holiday Inn Causeway Bay, Hong Kong
Targeted Use of SMS to Promote Hotel Food Outlets and Events	"Out of the Blue" Restaurant, Mumbai, India*
Sponsored Designer Sunglasses for Diners	Ithaa Undersea Restaurant, Rangali Island, The Maldives*
* Web link provided with the permission of the hotel.