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  • HCA Hospice Services (A) – Balancing Growth and Sustainability

    HCA was Singapore's largest home-based hospice care provider for patients with life-limiting illnesses. As demand grew, its leaders were at the crossroads as HCA faced several resource constraints to growth.

  • HCA Hospice Care Services (B): Design of Home Hospice Work

    The case focuses on the work performed by doctors and nurses in the delivery of palliative care, key competencies required and the job-specific context of home hospice care is also discussed.

  • Singapore Children's Society: Delivering the Brand Promise

    A corporate communications exercise by management evolved into a broader branding initiative that took the charity on an internal organisational change process to link its mission to intended impacts.

  • National Kidney Foundation of Singapore (A) - Anatomy of a Crisis

    A leadership crisis at NKF, one of Singapore's largest charities, led to a shakeup in the nonprofit sector as the spotlight fell on corporate governance and issues arising from its controversial fundraising strategies, and how the crisis was managed and resolved.

  • National Kidney Foundation of Singapore (B) - Leadership and Change

    The case examines the challenges confronting the post-crisis leadership team in managing change at NKF after the exit of its charismatic leader, while meeting the change expectations of external stakeholders.