TOPIC/SUBTOPIC : HOSPITALITY & TOURISM

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Case Title Raffles: Branding a Historic Hotel
Case Author(s) Nigel Goodwin Joan C. Henderson
Issues Covered Redefining and modernising an established brand after a period of revitalisation and transformation, Leveraging a hotel's legacy and core attributes while emphasising new, modern aspects, Segmenting both local and overseas markets, Balancing commercial and public interests
Countries Singapore
Industry Hospitality And Tourism
Period Covered 1991


Case Title Acteon Travel Agency, Greece
Case Author(s) Teresa Elizabeth Dana
Issues Covered Advertising (ethics); policy; exchange rates; target marketing.
Countries Europe
Industry Hospitality And Tourism
Period Covered


Case Title Handling the Haze: National Tourist Organisations in South East Asia
Case Author(s) Joan C. Henderson
Issues Covered Destination marketing; international tourism; responding to crises.
Countries Singapore, Malaysia, Indonesia
Industry Hospitality And Tourism
Period Covered 1997


Case Title Tokyo Disneyland: The Kingdom of Dreams and Magic
Case Author(s) Leo Paul Dana
Issues Covered Economic crisis; Japan; marketing; sponsorship; loyalties; hotels.
Countries Japan
Industry Hospitality And Tourism
Period Covered 1997


Case Title Competitive Strategy, Sustainable Tourism and Human Capital - Sri Lanka's Aitken Spence Hotel Holdings and Heritance Kandalama (A)
Case Author(s) Wee Beng Geok; Ivy Buche
Issues Covered Sustainable tourism, Brand equity, Managing hotels in a war-torn context
Countries India
Industry Hospitality And Tourism
Period Covered 1990 - 2008


Case Title Delta Grand Pacific Hotel
Case Author(s) JR Kennedy T Gleave
Issues Covered Market Planning
Countries Thailand
Industry Hospitality And Tourism
Period Covered 1996


Case Title Banyan Tree (A)
Case Author(s) Xia Yang Tom Gleave
Issues Covered Expansion in Asia, Marketing, Branding
Countries Asia
Industry Hospitality And Tourism
Period Covered 1999-2002


Case Title Novotel Suvarnabhumi Airport Hotel: Aligning Development with Operation
Case Author(s) Russell Arthur Smith Nigel Goodwin
Issues Covered How important it is for hotel development, construction and operations to be aligned; challenges resulting from managing a government-owned hotel.
Countries Thailand
Industry Hospitality And Tourism
Period Covered 2006


Case Title Taj Hotels, Resorts & Palaces: To Pierre or not to Pierre? (A)
Case Author(s) Szulanski, G; Shyam, A; Raver, J
Issues Covered Strategic analysis, Strategic selection and Decision making
Countries India
Industry Hospitality And Tourism
Period Covered 2005-2007


Case Title Volunteer Tourists in Florida
Case Author(s) Leo Paul Dana
Issues Covered Environmentalism; charity; recruitment; marketing; tourism.
Countries North America
Industry Hospitality And Tourism
Period Covered 1997


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