| Case Title |
Infosys' Global Delivery Model |
| Case Author(s) |
Indu P. Vivek Gupta
|
| University |
ICFAI Center for Management Research, India |
| Abstract |
The case examines the global delivery model (GDM) of the leading India based software company - Infosys Technologies. Infosys used GDM as a strategic outsourcing tool; using it, the company could take the work to the place where it could be best performed at lowest cost with minimum risk. By using GDM, Infosys delivered the highest process and quality standards, while leveraging differences in cost, quality and skill sets of manpower in different global locations. The case presents an in-depth information on the operational aspects of GDM and its benefits to Infosys. It also discusses the challenges faced by the company from foreign and Indian software companies like Accenture, IBM Global Services, EDS, TCS and Wipro who had already adopted or were in the process of adopting a similar model like Infosys' GDM. |
| Available In |
ECCH Case Collection |
| Publisher |
ICFAI Center for Management Research (ICMR) |
| Publisher Case No. |
606-050-1 |
| Distributor(s) |
European Case Clearing House
|
| Pub/Rev Date |
2006 |
| ISBN |
|
| Case Length |
15 pgs |
| Teaching Note |
Yes |
| Pub TN Ref No. |
606-050-8 |
| Pages (TN) |
9 pgs |
| Issues |
Study and analyze the operational aspects of the Global Delivery Model of Infosys; analyze how GDM emerged as a source of competitive advantage to Infosys; understand the factors that contributed to the success of GDM; examine the challenges faced by Infosys from foreign and Indian software companies. |
| Organisation(s) |
Infosys Technologies
|
| Countries |
India |
| Industry |
Computer Software & Services |
| Period Covered |
1995 - 2006 |
| Level |
Postgraduate |
| Links of Interest |
Infosys' Website
|
| Back |