Case Title	Managing Attrition in the Indian Information Technology Industry
Case Author(s)	Aisha Khan Ruchi Chaturvedi N.
University	ICFAI Center for Management Research, India
Abstract	The case analyzes the management of human resource in the IT industry with a special emphasis on the factors responsible for the high rate of employee turnover in the industry. The IT industry, being a knowledge-based sector, requires a workforce that is highly competent. Also, the demanding nature of work in the industry requires effective strategies to retain its workforce. With growing demand for Indian IT professionals overseas and with multinational IT companies establishing their offices in India, retention becomes very difficult. To handle the challenge, companies have started using a variety of retention tools such as ESOPs and RSUs. They have also taken other initiatives like improving the work-life balance of their employees, encouraging learning and development, developing a positive organization culture, etc. to retain their employees. The case examines the retention tools used by Indian IT companies to combat attrition. It ends with the discussion on the challenges the Indian IT industry faces in the future in view of the growing need to retain its talent pool.
Available In	ECCH Case Collection
Publisher	ICFAI Center for Management Research (ICMR)
Publisher Case No.	405-060-1
Distributor(s)	European Case Clearing House
Pub/Rev Date	2005
ISBN
Case Length	14 pgs
Teaching Note	Yes
Pub TN Ref No.	405-060-8
Pages (TN)	5 pgs
Issues	Trends in attrition in the IT industry in India; drivers of attrition in the IT industry; various retention strategies formulated for retaining employees; and importance of recruitment, compensation & rewards, work-life balance, learning and development, organization culture and leadership in reducing attrition.
Organisation(s)
Countries	India
Industry	Automobile & Automotive
Period Covered	1991 - 2005
Level	Postgraduate
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