| Case Title |
Savvy
Consultants Ltd.: Improving Depository Services |
| Case Author(s) |
Vandana Chandak
|
| University |
T. A. Pai Management Institute
(TAPMI), Manipal, India |
| Abstract |
An efficient system of depository services, especially for individuals,
is essential in making dematerialization of securities more widespread.
This in turn is vital for speeding up secondary market transactions and
success of other technological innovations like net-based trading. This
case describes the problems faced by a depository service provider in processing
the applications from clients for opening accounts, handling requests for
dematerialization of specific securities and rejections by the registrars
of transfer requests sent on behalf of clients. Detailed data on number
of rejections at various stages for each branch, broken down in terms of
reasons for rejections are provided. This case is ideally suited for discussions
on improving service quality. A focused debate on the choice of continuous
improvement versus business process reengineering is possible. Potential
uses of tools like process flowchart, pareto-chart, learning curve, fish-bone
diagram can also be demonstrated. The concept of a 'case-worker' or 'case-team'
and IT as an enabler, which are recurring themes in reengineering efforts
can also naturally emerge in class discussions. |
| Available In |
MIP Case Collection |
| Publisher |
T. A. Pai Management Institute (TAPMI),
Manipal, India |
| Publisher Case No. |
1998-2000-40 |
| Distributor(s) |
T. A.
Pai Management Institute (TAPMI), Manipal, India
|
| Pub/Rev Date |
04/01/2000 |
| ISBN |
|
| Case Length |
8 |
| Teaching Note |
No |
| Pub TN Ref No. |
|
| Pages (TN) |
|
| Issues |
Financial Services, Total Quality
Management, Business Process Reengineering |
| Organisation(s) |
|
| Countries |
India |
| Industry |
Financial Services |
| Period Covered |
1998-2000 |
| Level |
Postgraduate |