Title:	APPNA Sehat: Change Management (B)
Author(s):	Dogar, M. N.
University:	Lahore University of Management Sciences, Pakistan (LUMS)
Abstract:	Shafique-ur-Rahman became Chief Executive Officer of APPNA Sehat, Pakistan in 2002. It took him a whole year to convince the Chairman and Board of Directors to let him phase out intervened health units that had matured, as per the organization's policy. However, the implementation stage raised more issues than he had expected as there was strong resistance to the decision by the affected employees. Termination policy regarding 225 employees of 45 existing units had to be made in a manner that ensured organizational and procedural justice in a transparent manner, while maintaining the morale of the other employees of the organization. Shafique needed to be very cautious in such a politicized environment. This case highlights issues of effective resource mobilization (policies, procedures and HR) by leadership during the change management process to achieve organizational objectives. Further it discusses the importance of power and politics techniques in identifying (proactively) trouble making areas (pockets of possible resistance) and use of possible approaches and techniques (use of metaphors and emotional language) to overcome this resistance to ensure smooth working of organizational activities.
Available In:	LUMS Case Research Centre Collection/LUMS-SEDC
Publisher:	LUMS
Publisher Case No:	05-736-2007-1
Distributor(s):	LUMS
ISBN:	978 019 547657 6
Pub/Rev Date:	2007
Case Length:	8 pgs
Teaching Note:	No
Pub TN Ref No:	-
Pages (TN):	-
Subjects:	Human Resource Management
Issues:	Managing NGOs (Human Resource Management/Health)
Country:	Pakistan
Period Covered:	2002 - 2003
Industry:	Non-Profit; Health
Level:	Postgraduate
Organization(s):	APPNA Sehat, Pakistan
Links of Interest:	http://appnasehat.org.pk/