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Quality Management at the National Archives of SingaporeBy Hesan A. Quazi & Elizabeth O'Neil |
| Publisher Ref No: | ABCC-2003-016 | Pub/Rev Date: | 2004 |
| Industry: | Government | Case Length: | 14 pages |
| Teaching Note Ref: | ABCC-2003-016(TN) | Teaching Note: | 7 pages |
| Organisation: | National Archives of Singapore | Period Covered: | 2000 |
| Country: | Singapore | Level: | Undergraduate/ Postgraduate |
| Publisher: | The Asian Business Case Centre, Nanyang Technological University |
Abstract
In late 2000, Mr Pitt Kuan Wah, Director of the National Archives of Singapore (NAS), was in the position to implement an organisation-wide quality assurance system. His task was to assess and compare the following options: Singapore Quality Award for Business Excellence (SQA), ISO 9000, Six Sigma, to create in-house guidelines, and to select the most appropriate system to implement within the NAS.
Issues: Quality Management, Information Systems
About the Authors
