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Quality Management at the National Archives of Singapore

By Hesan A. Quazi & Elizabeth O'Neil



Publisher Ref No: ABCC-2003-016 Pub/Rev Date: 2004
Industry: Government Case Length: 14 pages
Teaching Note Ref: ABCC-2003-016(TN) Teaching Note: 7 pages
Organisation:

National Archives of Singapore

Period Covered: 2000
Country: Singapore Level: Undergraduate/
Postgraduate
Publisher: The Asian Business Case Centre, Nanyang Technological University


Abstract


In late 2000, Mr Pitt Kuan Wah, Director of the National Archives of Singapore (NAS), was in the position to implement an organisation-wide quality assurance system. His task was to assess and compare the following options: Singapore Quality Award for Business Excellence (SQA), ISO 9000, Six Sigma, to create in-house guidelines, and to select the most appropriate system to implement within the NAS.

Issues: Quality Management, Information Systems


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