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HCA Hospice Care Services (B): The Design
By Wee Beng Geok & Ivy Buche |
| Publisher Ref No: | ABCC-2010-008 | Pub/Rev Date: | 2010 |
| Industry: | Non-Profit Sector | Case Length: | 6 pages |
| Teaching Note Ref: | - | Teaching Note: | - |
| Organisation: | HCA Hospice Care Services | Period Covered: | 2009 |
| Country: | Singapore | Level: | Undergraduate/ Postgraduate |
| Publisher: | The Asian Business Case Centre, Nanyang Technological University |
Abstract
HCA's multidisciplinary team, comprising of doctors, nurses, social workers, counsellors and volunteers, provided home-based hospice care to needy patients with terminal illnesses. The case focuses on the design of hospice home care services provided by HCA, in particular, the work performed by two groups of professionals (doctors and nurses) in the delivery of palliative care. The key competencies required of such workers and job-specific context of home hospice care are also discussed.
Instructors may wish to use this case with "HCA Hospice Care Services (A): Balancing Growth and Sustainability". Case A highlights the challenges faced by HCA in balancing the sustainability of the organisation with growth in demand for its services, given a fast-ageing population and government policy of greater emphasis on long term care.
Issues: Delivery of palliative care; Work and job design - impact on capacity building; Analysis of key competencies
About the Authors
